Empowering your driver – 7 October 2025

Join us as we launch our new bitesized course which is specifically focused on the ‘PSV Conduct of Passenger and Driver Regulations’ and the powers of the driver under those regulations and how to avoid passenger claims under the Equality Act 2010.

Training will look at PSVAR, PSVAIR Regulations together with the thorny issue of discrimination.  Scenarios will be presented which will highlight the legal responsibilities of operators and staff and importantly, how to handle and resolve discrimination-related complaints.

The overarching aim of the training is to equip your driving team with the knowledge and confidence to navigate difficult situations with clarity, authority, and empathy.

Training will cover:

• Understanding the PSVAR and PSVAIR Regulations
• What discrimination looks like in a transport setting
• Protected characteristics explained
• Examples of real-world discrimination in bus and coach operations
• How to make reasonable adjustments for disabled passengers
• The legal responsibilities of operators and staff
• How to handle and resolve discrimination-related complaints
• Practical steps to build a more inclusive customer experience

Who should attend?

Whether you’re a transport manager, HR lead, or responsible for driver training, this course will help ensure your services are fair, inclusive, and legally compliant.

For those members of the Backhouse Jones BACKup scheme, you can obtain a 20% discount code by contacting info@backacademy.com.