Back Academy is the trading name of Back Academy Limited.
Back Academy Limited is a private limited company incorporated and registered in England and Wales with company number 12695777. Its registered office is at C/O Backhouse Jones Solicitors The Printworks, Hey Road, Clitheroe, England, BB7 9WD. It does not provide legal advice and is not a solicitors’ practice.
The firm’s VAT number is 356289758.
Equality and Diversity Policy
Introduction and scope.
Everybody at Back Academy is aware of the firm’s policy in relation to discrimination and equality and diversity, which covers all our professional dealings including clients, other staff and third parties.
Forms of discrimination
Our policy covers discrimination on the grounds of:
- Race or racial group (including colour, nationality and ethnic or national origins).
- Sex (including marital status, gender reassignment, pregnancy, maternity and paternity).
- Sexual orientation (including civil partnership status).
- Religion or belief.
The types of action that are against our policy are:
- Direct discrimination, where a person is, without lawful cause, less favourably treated on any of the above grounds.
- Indirect discrimination, where a requirement or condition that cannot be justified is applied equally to all groups but has a disproportionately adverse effect on members of one particular group by reason of any of the above grounds.
- Victimisation, where someone is treated less favourably than others because he or she has taken action against the firm for unlawful discrimination on one or more of the above.
- Harassment, which occurs when unwanted conduct on one of the above grounds has the effect of violating another person’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that person.
In addition to our obligations not to discriminate against, harass or victimise those with a disability we will also make reasonable adjustments to prevent employees, directors and clients who are disabled from being at a disadvantage in comparison with those who are not disabled.
We are committed to avoiding discrimination in our dealings with clients, directors, employees and third parties and are committed to promoting diversity in our professional activities.
We will treat everybody equally and with the same attention, courtesy and respect. We will ensure that nobody with whom we work will suffer any substantial disadvantage through any disability that they might have. We will make reasonable adjustments for those with a disability in relation to job opportunities, promotion and training within the firm and the provision of services to clients.
If you believe a breach of our policy may be occurring, or if you have a complaint that you have been the victim of a breach, you should contact our Compliance Director, Andrew Woolfall, at info@back academy.com
We are committed to providing a high-quality legal service to all our attendees. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact Mr Andrew Woolfall, the director responsible for dealing with customer care issues. You can contact him by post at Back Academy, C/O Backhouse Jones, The Printworks, Barrowbrook Business Park, Hey Road, Clitheroe, BB7 9WD, or via email at firstname.lastname@example.org.
What will happen next?
We will send you a letter or email acknowledging receipt of your complaint within three days of us receiving it, enclosing a copy of this procedure.
We will investigate your complaint. This will involve reviewing your complaint and speaking to the members of staff who trained you.
Andrew Woolfall will send you a detailed reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
If you are still not satisfied, you should contact us again and we will arrange for a director who has not had any dealings with your matter to review the initial decision. If you wish to appeal, we would ask that you contact us within 14 days of receiving our detailed reply to your complaint.
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If we must change any of the timescales, we will let you know and explain why.